Do you ship internationally?

We provide free worldwide shipping for all of our orders regardless of value.

How long will my order take to arrive? 

Due to current high demand, orders will typically be delivered in 5-15 business days after being dispatched.

Please note: There may be additional import taxes or customs fees on delivery depending on your country. We cannot be liable for these fees as they vary by the type of item and by country. 95% of the time there are no additional fees.

Gifts are free & welcome, simply enter the recipient’s delivery details during checkout, and we’ll take care of the rest. No prices will be left on the parcel.

Shipping to rural areas is not a problem and there will be no additional charges.

All of our parcels are tracked, insured and will be delivered by your local nationwide courier company.

We will send you an email containing a tracking number once the product has been dispatched from our manufacturer.

Will I receive tracking info? 

All of our parcels are tracked, insured and will be delivered by your local nationwide courier company. We will send you an email containing a tracking number once the product has been dispatched from our manufacturer.

You can input this tracking number on our website for convenience, it also links to your local nationwide courier for ease of use once it has been transferred from the appropriate overseas logistics company (e.g USPS, AU post, NZ post).

If I order today, will I receive by X date?

Because we work with individual manufacturers, and alot of them are small because we believe in supporting the underdog, we cannot always guarantee delivery before a certain date.

There are too many factors such as overseas logistics, customs, etc. which may delay the shipment. So please keep this in mind if you’re purchasing for a gift, vacation, etc.

95% of our orders will be delivered on time within our 5-15 business day ETA, however we cannot be held liable if you do not receive your product before your date. In worst case scenarios, it’ll be delivered by 20 business days maximum.

If your product doesn’t get delivered 5-15 business days after dispatch, contact us and we can see how close it is to you and why it was delayed. 

Don’t worry, your order and product is on it’s way!

How do I track an order?

To track an order, simply click on the shipping confirmation email we send you, click the “View Order” button, once the page loads click on the tracking link. This will show you the status of your order. Please allow 5-7 days for it to update. Your order is moving through the logistics system but there can be delays in it’s reporting. If you need an ETA please contact our team.

Why hasn’t my tracking link been updated in a few days? 

Sometimes there can be delays in the logistics systems, so don’t fret if shipping information is not yet available. Please check back in 5-7 days and it should have updated in most cases. Contact us if you have concerns regarding this. You can rest assured knowing your tracked and insured package will be delivered in approximately 10-20 business days.

How do I cancel an order? 

Order Cancellation

• As long as you contact us within 24 hours after placing the order, we can cancel the order. If you would like to cancel the order, there is a 10% restocking fee to cover transaction processing costs, personnel expenses, and more. These expenses increase the costs of us doing business which is why we must charge it if you want to cancel the order.
• Orders cannot be canceled after 24 hours because our team will have automatically packed and dispatched it for you. If you’d like a refund we must wait for the product to arrive first, and we can begin the process from there. Unfortunately, it is impossible for us to intercept a package that has already been dispatched. 

If your order has been shipped, then you must follow our return policy in order to get refund once you receive your product. Our customer service team is on standby to help you out!

Where do you guys send product from?

Most of our items are stocked and sent right here in the USA! Some of our products are sent from our manufacturers from around the world.

We have an exclusive manufacturer network, and are very picky on what products we choose to sell. We turn down many manufacturers and products because they don’t meet our standards. When you shop with Mademoiselle Official you can rest assured that you’re getting a product of exceptional quality!

How do I return a non faulty item, if I’m not happy with it?

We happily offer free exchanges if the product does not meet your expectations. You must send a return request within 30 days of the product being delivered to contact@openskymarket.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please note, customers have to pay return shipping if the product doesn’t have a clear fault or manufacturing defect and can prove it with photos or videos.

We will send you the return delivery address if this is the case.

Please see our shipping & returns page for more details.

What if my item is faulty?

In this very rare occasion, please email contact@openskymarket.com , we will request photos of the product to forward to our manufacturers. Depending on how you’d prefer to go ahead, we offer the following solutions:

• Refund (partial for minor faults, full for major faults)
• Receive a new product dispatched immediately
• We do not require you to send the product back in these cases.

We always look after our customers and ensure their experience with us is the best!

If you had any further inquiries and it is not listed here, please contact (contact@openskymarket.com) and we will do our best to help!